Kitchen table, chairs, and arc lamp
I find it rather humurous that I received an email from Structube itself to write a review about my disastrous experience with this company. I ordered a kitchen table, chairs, and arc lamp from them several months ago. The kitchen table came broken and the arc lamp was broken and missing key pieces. Instead of picking up the defective pieces, they decided to send me each replacement piece separately. This required me disposing of the other pieces myself which was no easy task. Also, all of this required numerous phone calls and emails to speak with someone who could actually help me. Several weeks ago, I set up the arc lamp and it is also defective despite the new pieces they sent me. I am still in the process of trying to get this returned but Structube has once again made this very difficult - insisting that I try to change its configuration in multiple ways. I am still waiting for a response from them. I would highly recommend any and everyone to stay far away from using this company. Their customer support is atrocious at best. I will never use them again.
- Approximate cost of services:
- $1,000.00
- Company Response
Hi there, thank you for taking the time to share your feedback with us. We apologize for the issues you've encountered with your new furniture. Please feel free to reach out to us if you would like us to pick up the defective parts rather than having to dispose of them. Please let us know if there is anything else we can do to further assist you. We want to ensure that you are completely satisfied with your purchase!