Subpar Quality of Furniture & Delivery
The delivery guys left my furniture scattered all over my apartment and did not allow me to inspect the furniture before asking me to sign the waiver form. They did not unwrap the couch sections and left heavy boxes in the middle of the floor instead of leaning them against the wall.
The instructions for the couch itself states not to use power tools, but the legs require one large screw and three smaller supporting wood screws that do not have pre-drilled holes, and poorly drawn chalk lines indicate which way the legs are supposed to go on. I ended up using a cordless drill anyway.
The cabinet also has a couple missing pre-drilled holes.
Also, everyone in their Gastown store basically stands around watching videos on cell phones instead of asking if customers need help.
Nice cushions though.
- Approximate cost of services:
- $1,500.00
- Company Response
Thank you for taking the time to share your feedback with us. We are sorry to hear that you did not have a pleasant experience with our delivery service. Please be assured that this is not a reflection of the service we strive to offer to our customers. If we can assist you in any way, please do not hesitate to contact us. We will be more than happy to help!