Nice products. However the pick-up service is the worst I have seen in this modern day... That kind if slowness will kill that business fast. Line-up was all the way to the door, while staff at the counter were busy with customers shopping online and discussing their decoration needs. At least 3 customers were in line behind us to place an order and got tired of the never ending wait and left.
Everything was paid for, all we wanted was to pick-up our chairs. While the line-up was building, ither staff was walkimg around and ignored the obvious problem.
None took the initiave to even ask if some had fully paid and were there for pick-up. In a line of 10-12 customers, at least half were there for that.
Upon exiting the store to drive around the back for pick-up, my wife asked me to remind her to never buy there again.
- Approximate cost of services:
- $100.00
- Company Response
Hi there, thank you for your feedback and we're sorry to hear that you had an unpleasant experience picking up your merchandise. Please be assured that this is not a reflection of the service we strive to offer to our customers. If we can assist you in any way, please do not hesitate to contact us. We will be more than happy to help!