Structube

I moved to the U.S. from Ottawa in August. I chose to order online from Structube to have my furniture delivered to my new place. This was the worst customer service experience I have ever encountered. Inefficiency and incompetence led to my furniture being shipped out 3 weeks later than it should have been (everything was in stock but the team continued to make mistakes in submitting my order properly), and even worse, the staff wrote me an email confirming my goods were being shipped on a specific date - only to then receive paperwork once I finally received my furniture which proved it was actually shipped a week later. When I complained about the furniture not being shipped on time the only solution I was given was to "cancel my order and forfeit the delivery fee" (despite it not even being shipped yet). Throughout this whole experience I took every step necessary to ensure my furniture would be shipped on time - my first call was a few hours after the order was submitted & I called until I had my confirmation by email (which was untrue as stated above).

This is an unprofessional company with poor customer service. I dealt with at least 5 different staff members on numerous occasions (all of which had conflicting information), was promised multiple call-backs from managers which I never received & even wrote an email highlighting this poor customer service without any response.

Last, but not least, my furniture arrived damaged and I am now filing a claim.