Structube

Structube sent me a defective sofa bed that won't close. Customer service told me to send a video showing efforts to close it (When I first called, the guy said he would call back within 30 minutes as the complaints department was closed at that time. Several hours later, having not heard back, I called again. He claimed to have tried to call, but failed to reach me because he likely had the wrong number, which I knew wasn't true as they had my number on file and had called me to deliver the sofabed). He asked me to send a video of attempts to close the bed, which I did. It was over a long weekend so he said they would only get back to me on the Tuesday but would mark it urgent. No word on Tuesday. I sent another email, got no response, then tried calling. The customer service agent was dismissive and unhelpful. I've still gotten nowhere with them. Their strategy seems to send defective/damaged products, then ignore complaints so they can keep the money paid, and their customer service people give you the run around. I'm filing a complaint with Ontario Consumer Services. Save yourself the hassle and stay away from this company.