Customer Service is a disaster
Endless problems with unhelpful customer service, i place an order, they take my money, then they send me an email after several days saying they require verification of my order by EMAILING my Id to them (which is a dangerous thing to do). When I complain, I get a one line email back saying "please confirm that you want to cancel your order'... Mind you, they already have my money...I send them verification and then a week later I get another one line email saying they cant verify and want another copy of more id sent over email.
AVOID THIS COMPANY ONLINE
- Approximate cost of services:
- $2,200.00
- Company Response
Hi Elliot, Thank you for taking the time to leave feedback. We understand how frustrating this experience has been for you. We are very sorry that you had to go through this, but this verification process applies to all orders placed on our website and is intended to protect our customers from fraud. We had every intention of fulfilling your order in a timely fashion but policies in place to protect our clients cannot be bypassed under any circumstances. We hope you understand.
Thank you.