Dissatisfied with home delivery and customer service
Structube had emailed me a delivery date for a bed which I purchased. They ended up emailing me the incorrect delivery date. I only became aware of this after I called them to find out why I didn't get a confirmation of the delivery time. Extremely rude customer service when I called in. The product itself (Versailles bed) is of sub-par quality and I would have expected better paying close to $1000. I will not purchase from Structube again. Also not impressed by the ethics of the company if they don't allow ALL reviews to be publicly posted and visible on their website. Please think twice before buying products from this company. I only wish I had found this review page before I made my purchase.
- Approximate cost of services:
- $1,000.00
- Company Response
Hi, thank you for taking the time to leave feedback. Our customer reviews undergo an auto-screening process. Unsatisfactory comments are reviewed in order to ensure that any issue regarding our products or services is completely resolved to our customers' satisfaction. We are sorry that the quality of the Versailles bed you received did not meet your expectations, it is covered by a one-year warranty against manufacturing defects, if you believe you received a defective unit, please contact our customer service department to further discuss this matter, or if you would like to submit a claim.
Thank you.