I placed an order for 3 items n early Sept. I received a call in early Oct that one item was unavailable until the end of Nov. I had to cancel my order for this item and make another order request for the item to be delivered a month from now. I am awaiting delivery of my 2 other items. I received a call today that one of the items I ordered is broken and I would have to go online, cancel my order and make another order for the item. I cannot just have them re-order my item to be delivered when available. I again have to go online, cancel my second order, get re-Imbursed and if I want, to re-order the item. UNBELIEVABLE! Now, the 3 items I originally ordered and paid to have delivered, have to be broken into 3 separate orders and I have to pay for 3 separate deliveries and 3 separate furniture assemblies. TOTALLY UNACCEPTABLE!! I predict that this company will not even exist in 3 years - horrible customer service.
- Approximate cost of services:
- $800.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hi, thank you for sharing your feedback with us. We are sorry to hear that you have been experiencing difficulties with your order. We do our best to provide up-to-date arrival dates for out of stock products, however, certain items occasionally incur longer than expected delays. We only charge additional shipping fees if orders are shipped out at different dates. For your convenience we also offer free pick-ups in all our store locations to avoid additional shipping fees. (with the exception of certain products due to weight and/or size restrictions) We hope this helps clarify any misunderstanding and we invite you to reach out to us if we can assist you in any way.
Thank you.