Do not order items online for shipping to the US!
In the off chance that anyone is thinking about buying Structube products online for shipping to the US, DO NOT DO IT. After weeks of hassle and $100 shipping charge on items that totaled under $75, I finally took a day off of work JUST to sit at home and wait for the delivery (because Structube does not allow delivery without a signature. Oh and the company they use for delivery does not deliver in the mornings, or evenings, or weekends. So if you're home all day, every day, then no worries! Oh except for the damaged goods)
Anywho, finally got my packages, yay! Very first one I opened was smashed to bits. Literally, we're talking tiny shards of what once was a vase. So congrats, Structube, on the worst shipping experience of my life!
- Approximate cost of services:
- $175.00
- Company Response
Hello. Thank you for your feedback. We are truly sorry to hear about the issues you encountered during your recent order with us. Certain accessories and small items can be shipped via Fedex, the cost of which is calculated at checkout. Larger items, or orders containing multiple items are delivered through our local in-home delivery service, which is a flat rate $99 fee regardless of the size of the order.
We are very sorry if one or more of your items were damaged in transit, please contact our customer service at 1-877-721-3787 so we may resolve this matter for you as soon as possible.
Thank you.