Structube

Employee was very helpfull. Very satsfied with the product and had good products. have to buy some more stuff for the house will visit shortly. dinning table and other stuff.

I've been working on house renovation and got most of the furniture from Structube. I was looking To combine vintage French design with a modern industrial look.
I got a retro style sofa and louis XVI chairs with an industrial look dining table.

Ordered lamp from store in Ottawa on Sunday June 4th. Very pleasant staff. Was to Arrive on Friday, June 9th. Product didm;t arrive and we were notified it was out of stock and would arrive July 28th. It did not arrive and we received no notification. I called the following week only to find out it is further delayed. We are currently looking for an alternative as we re in need of a lamp.

To furnish our first purchased home, my wife and I spent close to $2500 on a sofa, ottoman, and office desk from Structube. Upon having the furniture delivered, we learned that this company manages to keep prices low because it completely sacrifices on quality and customer service.

The company they contract out for delivery is a disaster. They do not show up on time, and are extremely unprofessional. The two employees were yelling to one another while carrying the furniture, and apparently it was my fault that there was no adequate parking for their truck on my street. And they actually charge $90 for this lovely delivery process.

Our most expensive item, the sofa, had no less than 5 defects - crooked legs that did not line up, a large rip, staples that were not fully inserted, and a cushion that was not completely attached. I diligently photographed the damage and provided it to the customer service department. They offered me a rebate of $90 (which was the cost of delivery fees), or an exchange. The exchange would have required us to take time off work and again deal with their logistics company. This is not something we can afford having recently purchased a home.

I asked if they could do better on the rebate, to at least cover part of the product price beyond the delivery fee, to allow us to buy some decent pillows to cover the torn cushion, but received a generic email asking me again to choose between the pathetic $90 offer and a painful exchange process.

Their customer service department works impersonal shifts - you deal with a new call centre employee each time, who does not care one bit about your specific case. You're just a ticket in the system, getting canned reply after canned reply.

The exchange requires disassembly and repackaging of the item - they put the burden of their mistakes right back on the customer.

After repeatedly and unsuccessfully asking to be introduced to a manager, we gave up and took the pitiful rebate to keep the sofa as is. For a company that has received so many negative reviews online, you would expect them to take more interest in customer satisfaction. You may get lucky with your order, but remember - you get what you pay for.

I've ordered a dining chair and a desk in the last 4 months. Products are great quality, strong, sturdy, easy to assemble. service is wonderful. staff are helpful but not pushy, informative, and knowledgeable. beautiful products. love the modern styles, amazing selection, and great price range! see you again soon Structube!

Great coffee table. Exactly what I wanted at a great price. Wish the delivery was a bit faster, but will definitely shop here again. Already have my eye on a desk.

Was looking for a floor lamp for my small apartment - which should look contemporary, stylish, is of good quality and not overpriced. Was so happy to find Curva! Have it now for 3 months and I am very satisfied with it - looks good, makes nice light, easy to adjust for height and positioning of lampshade. Would certainly buy this lamp again and look forward to go to structube for my future home furnishings needs again.

Very good experience at Granville St. store. Staffs are friendly and helpful. Very good quality. Bought 2 chairs at first and came back for another 2 as good quality. Will come back in the future.

I am extremely happy with the couch I purchased. It is very comfortable and durable. However having to pay an extra fee on top of delivery to take the garbage away was disappointing.

Our experience with Structube was overall very pleasant- our sales person, Dom, at the Etobicoke store had great knowledge about the products and really listened to what we wanted for our space. Some of the items we received were slightly damaged, but Structube was happy to grant us a 10% rebate for our troubles. Would recommend- great products for reasonable prices and friendly staff!