I tried to take advantage of a special offer, but the ad was misleading.
I tried to take advantage of a special offer advertised on HD Canada's website: Buy a toolkit, get a free battery.
Although the webpage advertised the offer, saying "Free Item will appear in cart, subject to availability in-store or online.", due to the fact that the free battery was not available online, they refused to honor their term of "availability in-store OR online".
The battery was available in-store, while of course, no toolkits were available in-store.
I believe that's dishonest. Make your ads clear and respect your own terms and conditions. Receiving an explanation in email a week later, does not make it right. Put the explanation in the ad, so that anybody can see it.
"availability in-store OR online" should mean just that, not "if in stock on the same channel, in-store or online". Very disappointed.
- Approximate cost of services:
- $140.00