Home Depot Canada The

I wish I could give 0 stars bought a washer dryer in Dec had it delivered on Jan 02 they have a 48 hour return or replace policy if machine doesn't work, I called on Jan 4th machine wasn't working. Was told 7-10 days we would get a replacement someone would call. NOBODY CALLED Jan 21st called to see what was happening, I was told manufacturer forgot to post replacement order , which is fine everybody makes mistakes all was good until I placed another call 2 weeks later same thing happened then another same thing happened then I said enough is enough I don't want a replacement just remove it from my house they said they had contacted the carrier to pick up called the carrier they have no such order .... another week has gone by called again asked to speak to supervisor was denied because they are not permitted to pass calls to supervisors. It is now Feb 19th almost 2 months have passed I have no clue when we will get money back or when machine will be taken away have sent email to ca_cutomercare@ homedepot.com hoping to get a response or at the very least an apology for having to spend my only day off washing cloths in a laundry mat during a pandemic with -41 degree weather after spending over $1500 on a machine that doesn't work.
DO NOT BUY AT THE HOME DEPOT
as soon as I get my money back IF I GET IT BACK I will be buying from smaller retail business we get better service and they are gratefull for our business.