-If you are having any bay window/windows replaced please make sure that you ask the person measuring to see if the window opening is square. They DO NOT measure for this and when the widows arrived it was then discovered that they were not square which meant visually the windows now look crooked. The only way the company was going to do anything was if I "compromised" my position which you can imagine was not a happy one!! I had to settle with the windows being trimmed out so they are made to "look square" but really still look crooked! This company prides itself on great customer satisfaction and has a whole brochure about how important the bay window is in a home and in mine it is the focal point in the room! That is why I chose Centra. However, when the company realized what was going on their response was they had never run into this problem before??? Which I highly doubted and was informed by a couple of the installers that this is a more common problem than the company acknowledges! Good customer service would have been to measure if the window is square and let me know the issue upfront give me options to either fix the problem or inform me that the windows might not look square because the opening is not square. Then I get to choose! Had this been the case I would be giving this company a 20 out of 10 stars! So be forewarned and measure if the windows are square before you invest a cent of your money with Centra!
- Approximate cost of services:
- $9,000.00
- What could this company do to improve their services?
- -return phone calls!! constantly was chasing people to get help and answers to questions.
- Any advice to offer fellow homeowners facing a similar project?
- MAKE SURE you ask whomever is measuring to check if the window opening is square on any windows. If you don't you will have to live with crooked looking windows. Centra will expect that you the customer should be a window expert and know that the opening is not square! If Centra windows was truly interested in my satisfaction then they would have done something about my issue before I paid in full and would be contacting me not asking me the customer to contact them!! Centra windows response to my review is nothing more than them trying to do damage control after the fact! Because the fact is they DO NOT measure if the window opening is square and not even on the remeasure as they try to assert in their response!
- Company Response
Hi Christine,
Thank you for your comments. We value all of our customers feedback as we are always striving to remain the best for customer service in the business. We are sorry that you had a negative experience with us and that we were not able to solve the issue to your satisfaction. We also apologize that the opening which is crooked was not caught upon re-measure. Home renovations are a huge undertaking and of course when problems arise it can be extremely frustrating. You are correct when you say that Centra prides itself on great customer satisfaction as this is our top value. We are happy to hear that you would have given us a 20 out of 10 stars and are sorry that the outcome didn’t allow for this. We have discussed this matter with our Installation team and Manager and do feel we have exhausted our resources on trying to resolve this issue. However, we are willing to discuss this matter further with you. Please accept our apologies and contact us at 1.888.534.3333 for further information.