June 2019 we noticed that our electrical bills were very high (winter costs), so we called G. Little to come and have a look at our heat pump. He tore everything apart and discovered the coil was done and it was constantly blowing warm air. He said he would order the part and it would take two weeks to come in. Almost two weeks later I called to check on the status of the new coil, and it seemed like they hadn't actually ordered it.
Long story short, it took them forever to get the new pump installed and even then it wasn't working right so we called another electrician to fix it.
Really, I think they were taking on every job without having the manpower to handle it because the tech who came out was great but run completely ragged.