Greg Martineau Projects has a tremendous sales and marketing team, but they over promise and under deliver. Perhaps they're too busy for their own good. We purchased a new front window on June 8 and the installation was scheduled for the end of August while my wife was on vacation with the kids. The end of August came and went and the installation never occurred. We did receive a letter advising us that our installation was just weeks away and would occur sometime in September. No installation occurred in September. In October we received a phone call letting us know a crew was in the area and would be inspecting our home in preparation for the imminent installation of our window. We never saw a crew and we never saw the window.
While all this time was passing, we purchased a new home. In November when we received another call advising us that our window was just about to be installed, we advised the caller that the window was no longer necessary. We asked if we could transfer our deposit to a cheaper window or to the new home. We were told this was not possible. We asked if we could speak to someone in authority and we were told to call Greg Martineau himself. Try calling Greg Martineau. He doesn't have his own voicemail box and messages left for him on other people's machines were not returned. Try calling the marketing team. They don't have their own voicemail box; a recording says the company's marketing services are outsourced.
After my last conversation with them, Greg Martineau Projects kept our $3,000 deposit (which they had the right to do) and we haven't heard from them since. In the end, their decision to take forever to install a window saved us $6,000. Greg Martineau Projects saves you money.
W're in the process of installing windows in our new home -- with a different company.
- Approximate cost of services:
- $9,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?