After hearing horror stories about disreputable duct cleaning services we ordered from Home Depot thinking that they were insured and would provide a legitimate service.
First of all the technician was scheduled for 9:00 am but did not show up until 3:00 pm.
Once they did they set up quickly but informed me of 'up-sell' services including furnace cleaning for $189. I informed them that was included as per Home Depot's website. they said it was not. I told them to proceed while I got on the phone with Home Depot's customer service who gave me contradictory information (I called multiple times) on pricing (was it $79.99, $99.99, etc.) but all were vastly cheaper than what was quoted.
I went back in to tell them to stop but they had finished already in under 45 min! This apparently included cleaning 18 vents, cleaning the furnace and AC and sanitation. MASSIVE red flag.
They then shoved an invoice in my face I protested given the costs but they told me I agreed to extra services hence the extra cost. They showed me a quick picture of a clean duct (was it even mine?) I felt pressured to signing the invoice and they left. only afterwards did I realize they never showed me the before and after pics.
When I called Home Depot again about the price discrepancy from their website they told me he subcontractors set the rates and it's whatever I agreed to with them.
The final icing on the cake is when they did the 'cleaning' they knocked some wires out which disconnected my thermostat that I had to reconnect.
Definitely would not recommend to anyone - Home Depot does not vet their subcontractors or seem to care about the service. I'm convinced they didn't even clean anything and showed me generic pictures - huge waste of money.
Update: I've been trying to deal with HD customer service and they advised me this is their service. they dont remove vents, dont scrub, dont wash, etc.
Their website says typical cleaning takes 2+ hours but mine was done in under 1 hour with extra services. Doesn't make sense to me
- Approximate cost of services:
- $600.00