I requested a full service package for our furnace and ducts @ Country Hills store for $258.99
My wife and I had requested a package for ducts and furnace cleaning to be performed on Sep 15, from a sales person standing at a boot at the store located in Country Hills Blvd NE. The total package cost was $258.99 for all, furnace and ducts.
The technician came and cleaned only my ducts and charged us $189.99. I called a couple of time trying to make the supervisor aware of the situation but he was unbendable and obstinate with no consideration or willingness to remedy this error. I told him I had a copy of the WO giving to me by the sales rep but he kept saying that on the technician job order there was no mentioned of furnaceI got tired of his stubbornness and decided to put a complain with HD and BBB, cause I am not going to have my furnace clean by HD for $139.99. I dealt with HD services in the past with no problems but no more from now on.
- Approximate cost of services:
- $259.00