Vinyl Window Designs Ltd

Service department sounds helpful but don’t believe them because they don’t come. I sent in a service request for my 84 year old mother in April and never got a response. I contacted the company in June, and still no response. Called July 7 and they told me they had just left my mother a message and they were coming Aug. 26. My mother had no message. I called Aug. 4 to confirm. Aug. 24th my mom got a call that they weren’t coming because the window was broken. They couldn’t give her a date when it would come. I called Aug. 25 and was told they will call her next week with a new date. No call. I called Sept. 13, and guess what? They said the window will be delivered Oct. 13th. On Oct. 12 she got a confirmation call. On Oct. 13th she got a call that the window was broken. She then got a date of Nov. 1.

Nov. 1 window was replaced. Mom wants me to say the service man was very nice.

Screen missing from original order. Was promised delivery and install on 14 Aug 2015, and that did not happen as the screen had not been manufactured. It is now 08 September 2015 and it appears that it still has not been made. I have repeatedly called and they continually promise to look in to it and call you back. Problem is that no one ever calls back. Extremely dissatisfied with VWD service. I was actually told today that it had been installed. I just took these pictures.

We purchased a home recently where the rear windows needed to be replaced. The previous owner had recently replaced only the front windows. We contacted a few companies in the GTA for quotations. We were most satisfied with the response and pricing we received from Vinyl Windows. Their service was great and the final product looks just as great and should last quite a while. We would definitely recommend them to our friends and family.