Vinyl Window Designs Ltd

Thank you, Harry! We're thrilled to hear about your positive experience with Steve. Your recommendation means a lot to us. If you need anything in the future, we're here to help!

Thank you for leaving us a 10-star review!

Thank you for sharing your feedback with us. We apologize for the issues you've encountered with the patio door screens and the weld on some of the windows. We appreciate your patience and understanding during this process.

We're pleased to hear that Loren from VWD was able to provide you with excellent service in replacing the screen doors. Regarding the outstanding matter of the weld on some of the windows, we take this matter seriously, and we are committed to resolving it promptly.

We will schedule a service appointment to address the weld issue on your windows. Our team will reach out to you to arrange a convenient time for this service. Your satisfaction is important to us, and we want to ensure that your windows and doors meet our high-quality standards.

Thank you for choosing Vinyl Window Designs Ltd, and please do not hesitate to reach out if you have any further concerns or questions. We value your business, and we're here to assist you.

Dear Kevin,

We sincerely apologize for the inconveniences you faced with the delay in window replacements and the issues with customer service. We understand your frustration and want to address your concerns thoroughly.

Firstly, we acknowledge the delays in providing replacement windows. The contractor you were dealing with was unfortunately grappling with issues on our end, and we understand how this put you in a difficult position. After careful consideration and discussions, we decided to facilitate the option for service parts to be picked up by you, the homeowner, which ultimately contributed to the extended timeframe for you to receive the replacement units. We understand that this experience was far from ideal and we take full responsibility for the delay.

Regarding the situation with the privacy glass on your bathroom windows, we sincerely apologize for the mismatched pattern that you received. The pattern you mentioned, Sycamore glass, is no longer manufactured by our glass supplier. We would like to emphasize that Vinyl Window Designs reserves the right to discontinue or modify any design or manufacturing process. If a specific replacement part is unavailable, we do have the prerogative to substitute it with a part of equal or superior quality. We understand that this situation caused you frustration and inconvenience.

We also want to address your concerns about the matching of the panes. We are committed to ensuring customer satisfaction, and we are more than willing to replace the other pane to achieve a consistent and matching appearance. Please reach out to us at info@vinylwindowdesigns.com so we can discuss the details and make the necessary arrangements to rectify this situation for you.

Once again, we sincerely apologize for the negative experience you've had with our services. We take your feedback seriously and are determined to learn from this situation to improve our processes and provide better service to our valued customers. Your satisfaction is important to us, and we hope to have the opportunity to make things right.

Thank you for bringing these matters to our attention, and we look forward to resolving this issue with you.

Best regards,

Vinyl Window Designs Ltd.

Thank you for your positive review! We're thrilled to hear that Loren efficiently replaced your window glass and patio door screen, explained the issues, and maintained a clean work area. We appreciate your satisfaction with his knowledgeable service. If you need assistance again, don't hesitate to contact us. Thank you for choosing WVD!

We appreciate you for taking the time to leave a positive review!

Hi Domenic,

We are so glad to hear about your experience with our Customer Service and Service department.

Thank you for the 10-star review!

Hi Dino,

We are pleased to hear your experience with our service team, and Loren went well.

Thank you for leaving us a 10-star review!