WORST WINDOW COMPANY IN ONTARIO
Several windows failed and it took well over a year to get replacements. TERRIBLE customer service! Nothing but arguments and excuses from Diego. My bathroom windows have a privacy film and only one of the two panes had to be replaced but the one I got has a completely different pattern and Diego's response is simply that they don't make that pattern any more and they won't replace the other so they match. AVOID AVOID AVOID!!
- Approximate cost of services:
- $15,000.00
- Company Response
Dear Kevin,
We sincerely apologize for the inconveniences you faced with the delay in window replacements and the issues with customer service. We understand your frustration and want to address your concerns thoroughly.
Firstly, we acknowledge the delays in providing replacement windows. The contractor you were dealing with was unfortunately grappling with issues on our end, and we understand how this put you in a difficult position. After careful consideration and discussions, we decided to facilitate the option for service parts to be picked up by you, the homeowner, which ultimately contributed to the extended timeframe for you to receive the replacement units. We understand that this experience was far from ideal and we take full responsibility for the delay.
Regarding the situation with the privacy glass on your bathroom windows, we sincerely apologize for the mismatched pattern that you received. The pattern you mentioned, Sycamore glass, is no longer manufactured by our glass supplier. We would like to emphasize that Vinyl Window Designs reserves the right to discontinue or modify any design or manufacturing process. If a specific replacement part is unavailable, we do have the prerogative to substitute it with a part of equal or superior quality. We understand that this situation caused you frustration and inconvenience.
We also want to address your concerns about the matching of the panes. We are committed to ensuring customer satisfaction, and we are more than willing to replace the other pane to achieve a consistent and matching appearance. Please reach out to us at info@vinylwindowdesigns.com so we can discuss the details and make the necessary arrangements to rectify this situation for you.
Once again, we sincerely apologize for the negative experience you've had with our services. We take your feedback seriously and are determined to learn from this situation to improve our processes and provide better service to our valued customers. Your satisfaction is important to us, and we hope to have the opportunity to make things right.
Thank you for bringing these matters to our attention, and we look forward to resolving this issue with you.
Best regards,
Vinyl Window Designs Ltd.