Infiniti Air Conditioning & Heating Ltd GTA

Air conditioner was not cooling well. I made a request on Sunday morning and was pleasantly supprised with a response. Within 2 hours my air conditioner was up and working.

Our A/C broke down during a significant heatwave. Infiniti were the first guys to respond from Homestars, and after talking to a couple of companies, they seemed like the best choice.

They certainly were!

The initial service call was done the next day, and the tech (Hesam) was very thorough and knowledgeable, and willing to explain everything that he was doing to the depth that I desired. He gave us some tips and said that he would recommend trying to keep the A/C unit going as long as we could, and that it might be able to last through the summer. I appreciated the honesty and the attempt to reduce costs for us. However, as it turned out, the heatwave progressed, and the A/C didn’t make it.

Farhad provided us with the options for replacement, and then came out to the house to discuss them after we had had time to digest the choices. His explanations of the tech specs and appliance operations were clear, and in-depth enough to ensure that I could make an informed choice.

When we opted for the replacement of both furnace and A/C, they were able to schedule us within two days, prioritizing us because of the fact that we were without cooling capability.

The install was a challenging one, as our house is about 100 years old, and had some issues with the location of the furnace and pipe fittings, and Hesam and his assistant were at our house for about 11 hours on a Sunday, trying to get it done so that we could have a cool house for our dog (who had just come home from a life-saving emergency surgery the day before). A part broke at the last stage of the install, and they were willing to stay as long as it took to get the job done, but we told them that it was fine and we would be alright, so they were back in the morning to finish the job.

The entire process, from start to finish, was highly professional, with a truly uncommon level of service and support. The price was excellent, and they discounted our initial service call from the final price. I would recommend these guys to anybody, anytime, and I certainly intend to use them again myself for maintenance or any other repair/replacement work that we might have.

After the initial contact, a tech arrived within an hour to assess the furnace. The part needed to repair the furnace was obtained and installed 2 hours later. The tech ran through his repairs with me and ensured all functions on the furnace were working properly. I couldn't ask for a better service. Very friendly too including the people in the office. Thank you.

Needed to replace our cooling unit...excellent customer service experience from beginning to end! Details explained so we were able to choose the best option to meet our needs, especially financially.
Thank you Jackie, Farhad and technician team whom made our experience exceptional. Very friendly, professional and respectful.
Made me feel like a member of their family!
Highly recommend Infiniti Air TO!!

My a/c wasn’t working this spring & I called around to get some quotes. I was impressed right away with the professionalism at Infiniti. They were upfront that a service call was $145. They tried a bunch of different things but my a/c just didn’t want to work.
I decided to get a new system rather than continue to throw money at my old one. I got financing from Infinitu with 6 mths no payments which is awesome!
Overall, great people, great service & I highly recommend

I bought an A/C from this Company 8 years ago. The unit was working fine until Farhad, technitian from Infinity Air Conditioning, came to do the annual maintenance. A week after his visit the AC stopped working. I was charged $ 160 but Farah was unable to fix the unit or even diagnosed the problem but he was very fast to tell us we need a new unit. The sales department called us several times trying to sell us a new unit. The recepcionist Jacqueline offered to send a more experienced technitian if we pay another $ 200 for the visit. When I tried to talk to the recepcionist, Farah answered the line, recognize my voice and raise his voice to tell me in a rude way that they charged the visits eventhough they can't tell you what was wrong with the unit. I felt threatened and hung up. The average life of a unit is 15/20 years and they wanted me to buy a new unit after 8 years, for a problem they can diagnosed and was caused by his maintenance visit.
Their demeanor is very unprofessional and not helping, only trying to do a quick sale

I’m very satisfied with their work.Very nice people to deal with.They explain everything to you before they do the work so you know what to expect and they have affordable prices.I would highly recommend them to anyone who expects quality work.

Very good communication and clarity both on what had to be performed and how it was going to be accomplished.
Excellent attitude a professional workmanship.
Extremely well trained service with results that I would recommend to my friends.

Hesam and his partner were efficient when removing and installing the water heater.
Highly recommend

AFTER 21 YEARS MY ORIGINAL FURNACE FINALLY DIED. I DECIDED TO OBTAIN FOUR QUOTATIONS FOR A REPLACEMENT UNIT. WHAT A QUANDRY. IT WAS LIKE LEARNING A WHOLE NEW LANGUAGE B.T.U.'S AND EFFICIENCY RATINGS. THE QUOTATIONS WERE ALL IN THE SAME RANGE AFTER ALL THE UNIT WAS GOING INTO THE SAME DWELLING.
IT WAS AFTER MY DISCUSSION WITH THE OWNER "PAUL" THAT EVERYTHING FELL INTO PLACE. PAUL ASSURED ME THAT THE FURNACE HE WAS RECOMENDING WITH A LOWER B.T.U. RATING AND A HIGHER EFFICIENCY RATING WOULD DO AS GOOD OF A JOB IF NOT BETTER THAN MY ORIGINAL UNIT AND NOW AFTER FIRST HAND EXPERIENCE FOR A FEW MONTHS EVERYTHING THAT PAUL TOLD ME CAME TRUE. MY HOME HAS BEEN EVENLY HEATED AND CONSTANT EVERYWHERE IN THE HOME NOW SEVERAL OF MY NEIGHBOURS ALSO REACHED TO 21 YEAR ANNIVERSARY WITH THEIR FURNACES AND I HAVE SEEN SEVERAL SERVICE TRUCKS IN MY NEIGHBOUR'S DRIVEWAYS HAVING THEIR FURNACES REPLACED. DURING COVID 19 WE HAVE NOT HAD THE OPPORTUNITY TO SIT DOWN AND COMPARE NOTES BUT I CERTAINLY HOPE THAT MY NEIGHBOURS ARE AS CONTENT AS I AM WITH MY NEW SITUATION.

ALFRED STEPHEN KNOTT GOOGLE GUIDE LEVEL FOUR