Had a geothermal system installed in 2008. During the first 8 months had 8 service calls. Each heating season, the same thing...new part has to be installed. We complained about uneven hot water since installation and were given a variety of excuses, all due to our inexperience. The customer is always at fault with Yanch. Turns out the uneven heating is due to the defective heating elements in the hot water tank. We had to deal with the manufacturer directly because Yanch will not return our calls. They sent out replacement heating elements acknowledging the originals were from a "bad run". Yanch was to replace them under warranty. Yanch refused and wanted $160.00 for a service call and $90.00 an hour for labour. Seriously? They said the hwt was out of warranty even though we have been complaining about it since it was installed. It isn't our fault they can't diagnose geo issues. Not only is the hwt malfunctioning, but the geo unit is starting up in phase 2 again this heating season which means it is running off hydro and this is why my bills have increased 40%. This will probably go to court but in the meantime, DO NOT DEAL WITH THESE CROOKS.
- Approximate cost of services:
- $30,000.00
- Company Response
Good afternoon Lillian. If you could please contact me at rmassingham@reliancecomfort.com with more details, we would like to investigate this issue to gain a better understanding of the experience. Thanks in advance. RM