Lack of professionalism, hide behind their front staff.
We planned to build a house through Kimberley Homes. When we ran into issues during the build process and asked to speak with management, they refused and only let us speak with their front line staff. Considering the magnitude of our issues with the build and our many requests to ask to management, this was completely unprofessional. We felt like we were worth nothing to them, despite them taking our entire life savings to build this house. They need to understand where people are coming from and that if there are major issues during construction and the people who are paying them want to speak to management that maybe they should just go ahead and let them speak -- even if it means nothing would come from it. Totally not professional. Do not recommend.
- Approximate cost of services:
- $495,000.00