Urbandale Construction Limited

The Sales Team was very helpful and professional; however, I would question the same with the Construction Team. When meeting with the Construction Team during the PDI, I only got excuses regarding poor workmanship. They kept reiterating that its hard to manage all of the issues during construction, as there are so many homes being built. As far as I'm concerned, this should not be my concern, but an Urbandale one. I understand there will always be deficiencies such as taping, painting, scuffs, etc.; however, my concern is with more major issues or items missed that are more difficult to manage/ repair once the homeowner has taken possession of the house. I also find that the responsibility is entirely on the homeowner to identify the issues with the house, where the site construction team should be responsible. I just get the sense they aren't enforcing workmanship in the field. For example, there was a ton of unfinished work to the exterior of my home, which the Urbandale construction representative failed to identify. He even argued with me, saying there was nothing wrong and that the work met minimum requirements, until I showed him examples of photos from another Urbandale home. At that point, he started to change his tone, and said the items would be addressed. If I did not point this out, this work would never have been completed. Just very disappointed, considering the amount of money being invested by the homeowner. The Warranty Team was very helpful; however, I sense they are far too overwhelmed and understaffed. If the work was done correctly from the start, there would not be such a huge backlog and burden on them.