Hansen Lawn And Gardens Ltd

Landscape Contractors & Designers
Ottawa ON K1G 3N2
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Sarah in Ottawa
Sarah in Ottawa
2 reviews Ottawa, ON
5/10

Complete Backyard Re-do

We never ended up hiring them to do the work, but we did get a 'to scale' drawing of the planned work. The drawing was well done. We didn't have the best experience after that, but when I complained, the management went out of their way to make it right. I appreciated that they cared enough about their brand and customer community to try to resolve the issues we had. Ed, in particular, did a great job.

Approximate cost of services:
$50.00
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Company Response

Sarah,

Thank you for sharing your experience, and we regret that the experience overall was not a positive one for you. We pride ourselves on being a community based, client focused company. Our goal is to create a positive client experience while meeting our deliverables. Thank you for giving us the opportunity to reflect and continue to work at making the experiences more positive. We trust the design portion which you were very happy with - once installed by your contractor looks amazing and gives you seasons of appreciation of your new yard.

Sincerely

The Hansen Team

Previous versions of this review:

Sarah in Ottawa
Sarah in Ottawa
2 reviews Ottawa, ON
0/10

Complete Backyard redo

We never ended up hiring them to do the work, but we did get a 'to scale' drawing of the planned work. We didn't have the best experience, but when I complained, the management went out of their way to make it right. I appreciated that they cared enough about their brand and community to try to resolve the issues we had.

Approximate cost of services:
$54,000.00