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Appliance Service People The

Appliance Repair
Toronto ON M5H 2N2
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HomeStars  >  Appliance Repair in Toronto  >  Appliance Service People The  >  LG Refrigerator Repair
B.A. in Toronto
B.A. in Toronto
7 reviews MISSISSAUGA, ON
5/10

LG Refrigerator Repair

This is going to be a conflicting review, 1) Duc, the repair person is exceptional, 2) company telephone customer service skills are probably even worse than calling Bell or another company that transfers you to a third world country.

I wouldn't have even used their services but the original company I found through HomeStars had an injured LG repairman and they referred me to The Appliance Service People, so I was stuck.

I called a number of companies I found through HomeStars and none of them returned phone calls.

A few of the things I didn't like about this company:

1) They call the $65 service call a "deposit"
2) Once the problem is diagnosed, they don't really tell you the price. Duc approximated that it would be about $200. I took a photo of the error message so already knew what the problem was.

I told Duc that if the part is $200 or more, let me know because I'll buy a new fridge instead of trying to fix this one.

After all is said and done, a part that costs $20 and 90 minutes of Duc's labour, the final bill was close to $250.

I completely forgot I printed out the $35 coupon, but my guess is that they pad their invoices to accommodate the coupon -- so Duc got a $35 tip is the way I'll have to look at it.

Approximate cost of services:
$250.00
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