I called Alex in a bit of a panic after locking myself out of my apartment. He had to open two locks for me, and he did it quickly and for a lot less money than the other over-the-phone quote I received from a competing company. True to his company's name, Alex was available and arrived within 40 minutes to take care of the job. His manner is friendly and really professional. Nice job! Thanks Alex - your help was very much appreciated!