Mirnaz from ABC picked the phone up at 10:00PM said he'd have to get a part so he couldn't do the fix rightaway (said he would if he had the part). H was conducting the repair by 1:00PM next day, earlier than he'd promised. He did an overall inspection of the fridge, educated me on how to clean coils and didn't charge me extra for the fact my fridge panels are more difficult to access than other fridges.
My problem was the defrost panel stopped working, so no cooling airflow from freezer to fridge, Mirnaz showed me the freezing of the coils myself.
The cost of his services is reasonable and he is a very pleasant and honest person. Most importanly my fridge is working better than ever (colder, and the motor is not running as often)!