The rating of you have provided us is absolutely irrational as we have made numerous attempts tp complete the work. We have been in constant communication with you, and have responded to all of your inquires. The only reason the job has not been completed is because you continue to put us off due to you foundation issues you need to rectify. We have agreed to complete the work next year if necessary, but that is not to your satisfaction. As it clearly states on the contract you signed with us, all deposits are non-refundable. Our position has remained through this entire endeavour that we are happy to complete the work as soon as you fix your foundation issues and allow us access to the property.
A timeline of events are as follows:
- Evening of June 24th we called to notify of our intention to come Monday the 27th to complete the work. That weekend you called us to notify us that you had an issues with your foundation that needed to be fixed before we could build your patio. We said whenever you are ready, we will come to do the project.
- During the middle of July we called you again, in an attempt to complete the work. Again you told us there was still issues with the foundation, and you did not have a timeline yet as to when it would be repaired. Once again we told you to call us when you are ready.
- In august we called you again to see if you were ready for us to come, or have a timeline for us. You said that it again had not yet been repaired, and that at this point you did not believe it would be fixed this year. We said not problem, we will complete the project for you in the Spring.
- On september 24th you called us and demanded your deposit back as we have not completed the work. However the work was not completed only due to your foundation issues, and we have made many attempts to due so. We explained again that we are happy to complete the work whenever you allow us to do so. We informed you that, as clearly stated on the contract you signed, deposits are non-refundable. After further discussion, and as a gesture of good will, we agreed to pay you back the majority of your deposit back, minus a $150 administration fee, as we made numerous visits to your house, and many phone calls with your before and after the signing of the contract. This was not acceptable to you at this time. You then hung up on Joe while he was explaining this to you. Joe called you back to discuss the matter and come to resolution, but you did not pick up his phone call. You also did not return any of our phone calls from there forward.
- There after you came online and wrought this unfair and unfounded review on us.
As we have made many attempts to complete the job this year, and been very accommodating to your situation, as well as being very involved and communicative along the way, i do not see how any of this situation warrants a 0 review. Sometimes you cannot satisfy every customer, even when the issues that causes the delays have nothing to do with you or your company. I hope our future clients can see the forest from the trees and that we made very attempt possible to complete the contract anreven reimburse part of a non-refundable deposit.