We had a poor experience. First of all, Jay (Advantage Flooring) is a broker. You're better off finding a company that does the actual work themselves.
A careless job was done, which they had to come back and fix. They actually went around the appliances without moving them leaving an inch of previously stained floor peeking out around everything. Overall, the job they did was OK - but after a few days with the floors, we noticed:
1. a broken transition between the dining room and kitchen
2. a broken intake floor grate
3. a sanded wire to our alarm system (making it unusable)
Jay was reluctant to take any responsibility, eventually only offering $50 off our bill to get the transition fixed (ourselves).
The only attention to detail thru the whole process was ensuring we got our invoice and making sure he got paid.
Regarding their Customer Lobby reviews - they're managed by Advantage Flooring - they decide which reviews go up. I'd say this company misleads people a bit, which seems to be reflected by another reviewer here.
- Approximate cost of services:
- $2,500.00
- Company Response
We would just like to take this opportunity to apologize to you as you were not completely satisfied with the service. We pride ourselves on providing great service and products. Please contact us and we would certainly try to fix any issues you have with the floor.