TERRIBLE RIGHT FROM THE BEGINNING. 7 months later and I have still yet to hear from the owner who "promised" he would call to address my issues. At booking didn't tell me I couldn't have my 4 year old anywhere near the house, so when they arrived the "tech" told me we had to leave basically kicking me out of my house. When we came back home I discovered metal shavings in numerous places on the floor in my basement that I had to vacuum so no one cut their feet! they also left plastic hole covers all throughout the basement discarded. When we looked in numerous vents we noticed significant dust and build up still present. I have called and complained and was promised a follow up call and I have sent emails as well with no response! I WILL NEVER recommend this company. Terrible customer service and their techs are rude. Take your money and run type of company that has left a sour taste in my mouth. I will not be calling them in a year's time for their recommended follow up. Prestige Duct Cleaning is Pitiful.
- Approximate cost of services:
- $180.00
- Company Response
I am very sorry to hear that the service at Prestige did not meet your expectations. Please contact me directly for a free re clean of your air handling system or a refund. If at any time our technicians are concerned about your children's safety, we will always ask that they be kept in a safe place where our cleaning will not disturb them. Safety, service, care and concern are foremost. You can reach me at isrmessages@gmail.com or at 905-668-6116 and I will be more than happy to personally address your concerns.
Regards,
Nancy Carter
Corporate Standards