Alberta Indoor Clean Air

Formerly Sears Duct Cleaning Services
Duct Cleaning
Calgary AB T2E 2N4
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HomeStars  >  Duct Cleaning in Calgary  >  Alberta Indoor Clean Air  >  Furnace Service and Troubleshooting
Ed in Calgary in Santa Clara
Ed in Calgary in Santa Clara
1 review Calgary, AB
2/10

Furnace Service and Troubleshooting

Guy came close to appointment time, pleasant guy and we talked about troubleshooting I had already done and things I had learned. He took over to do the things I couldn't do myself. He examined many things and made sure things were working correctly but was completely at a loss as to why it was misbehaving. Being a troubleshooter myself, I understand that things can be confusing and so while I was disappointed it wasn't resolved, I understood. The reason for the upset and low rating are because he promised to contact a Carrier tech and get back to me in the next couple of days to let me know what he had said. This was several weeks ago. I have left messages on his direct cell phone (he gave it to me so I could follow up as well) and still heard nothing. I called his manager Jason at the office, who again promised that he would have him call me the next day and now, over a week later, I still have heard nothing. Also, for some reason, my credit card was charged twice for the cost but the second time seems to have been refunded at least. Just seems strange. Anyways, certainly cannot recommend a service company that can't keep their word. Too bad too, since they seemed nice.

Approximate cost of services:
$150.00
1 of 2 people found this review helpful.
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Company Response

Very sorry for the confusion and lack of calls in return. We like to make all appointment via the office so we can record and track them. Please excuse us and let us know if we can help you in the future for a discount for your troubles.

Andrew Schultz
Manager