Alert Air Systems

Highly recommend Alert Air Systems, Danny, Paul and the team. Their knowledge, expertise in the industry is second to none. Professionalism all the way. Thank you Alert Air, you are simply the best.

My experience with Alert Air Systems has been one of the best in the HVAC industry to date.  From Denny, to the technicians, to Paul who works in the office - all are friendly, thorough, professional, understand the sense of urgency and make you feel as if you are their only client.  They take pride in their work, honor their word, and their workmanship is one of a kind.  My HVAC issue was not an easy one to deal with.  There was a custom build involved and they handled it flawlessly. They will get the job done right as it should be.  You can put 100% of your trust in this team's hands. 

I received same day service. Repair person arrived on time and completed the work within the hour. Problem was resolved and since the cost was an hourly rate, he also offered to diagnose the AC unit’s health. Didn’t try to oversell, answered all of our questions, couldn’t have asked for a better experience.

We had an issue with the heat pump in our loft. The cooling was working and heating wasn’t. The technician arrived on time and shortly after arriving was able to diagnose the issue. What we thought was going to be a huge bill turned out to be a quick fix. Will definitely recommend their service to family and friends.

Everyone from Alert Air Systems (from Marcia in the office, to technicians onsite, to Paul in billing) were very efficient and professional. Great communication between the office, tenant and property owner! Technicians on-site proved their downtown Toronto HVAC expertise through correct initial diagnostics and speedy repair with all parts ready to go minimizing any inconvenience to the residents. I will not hesitate to use Alert Air again anytime! Otto

I had an issue with our HVAC unit where a brutal smell would come from it. When I called, I spoke with Denny and he helped tremendously. He walked me through the resetting of the unit and we haven't had a smell come from it since. What I most liked about him was his willingness to walk through it over the phone upon first call, explain what was needed, and he followed up soon after quality check the troubleshoot. Thank you Denny!

Alert and Denny installed a new heat/pump unit in my condo 2.5 years ago - in that time it had to have 6 servicings. About 6 weeks ago, it cost me almost $700 but then on Dec 31st, it broke down again and again had to be removed from my condo. Alert left me with space heaters and fought on my behalf with the mfg and the dealer to have the unit entirely replaced free of charge (in spite of the original warranty being only 1 Year). Today they installed a brand new unit and confirmed there would be no charge to me. They went above and beyond to do the right thing.

I had a Nest thermostat in our condo unit that we rent out that had been working for years just fine. Got Alert to come in to service the existing heat pump (as it had stopped producing heat). I get a call from the tenant indicating that they will need to install a new thermostat (which I will need to pay for) because it had been improperly installed and coincidentally broke while they were servicing the heat pump. I found this a rather curious coincidence seeing as how it had worked fine for years.

More recently I had them replace the same heat pump. Not sure why I ended up choosing them - must be getting forgetful in my old age. As far as I can tell the replacement went OK. They sent an invoice shortly afterwards. Before the job started I had specifically asked them to ensure that the wiring was compatible with a Nest and to provide a wiring diagram and they said it was not a problem. When the invoice came, I asked about the wiring and the diagram and indicated I'd be happy to pay as soon as that was confirmed. Their accounting clerk copies Denny and asks him to respond. Nothing. So I wait. And wait. And wait. About 4 months later, I suddenly get a barrage of threatening e-mails demanding payment and tacking on 4 months of interest. I reply to each of them, again reiterating that I had been awaiting confirmation of the wiring and the wiring diagram and enclosing copies of the prior e-mails. Each time, they disregard my response and send yet another e-mail demanding immediate payment, or they'll tack on additional interest and service charges, and threatening to send it to "collections".

In other words, the folks got really upset because they didn't bother to respond to a simple e-mail to confirm whether or not the work that had been promised to be done was in fact done, and then forgot about it four months. Rather sloppy and unprofessional, in my opinion.

The heat pump seems to work though, so there's that.

I had Alert Air install a gas line for me for my new gas stove. Everything done successfully and also installed the stove for me. I have also had them fix my furnace when the burners were rusted over and CO fumes were in the house (fire department had shut down he furnace). They came right away, reviewed the problem, ordered the parts and installed them without issue.

I have always had good service from Alert Air......Denny was very helpful.

Very similar experience to the other review. Job was 1/2 complete as soon as Denny got 80% payment, was unwilling to come back to the job site. Simply said take it or leave it. Very frustrating.