Sunrise Cleaning Lack of Service
I'd used Sunrise Cleaning services several times with satisfactory results. However, on the fourth occasion I met the two cleaning ladies at 1 pm on a Saturday, showed them around my place and asked if they were okay to proceed while I went out to return in 1 hour. Upon returning, I noted that no cleaning had been performed, the cleaning ladies were gone, and the door of my apartment was left unlocked. They did nothing and just vanished with no explanation. I'm not sure if they took anything or not. I'll never use this company again.
- Approximate cost of services:
- $0.00
- Company Response
Thank you for your review. Unfortunately the facts stated in your review are not true. Yes, the ladies showed up for your appointment, but they called our office to report that there are cat feces and urine on the floors and that the condition of your apartment is unsanitary. I have send you a text message to inform you that we will not be able to clean your place and you responded that you will be back within few minutes. The ladies waited few minutes, but no one has showed up. One of the ladies got nauseous from the smell in your place, for that reason they were not able to wait any longer.
We have posted policy regarding not being able to clean human or pet feces, urine, vomit or blood on our website here:
http://www.sunrise-cleaning.com/terms-of-service/