Naiad Irrigation Systems Ltd

Thanks for taking the time to write this response and thanks for your business. So happy you liked the irrigation system we installed. See you in the spring when we test your Double Check Valve (DCVA). Again, thanks for your business!
Myles
Naiad Irrigation Systems Ltd
Calgary

Thanks for taking the time to write this response and thanks for your business. We do hope you choose us to do your underground sprinkler system fall blowout in 2017. So glad we could get the system winterized, with a little hot water.
Myles
Naiad Irrigation Systems Ltd
Calgary

Good Day Braggcrik,

Thanks for taking the time to write this response and thanks for your business. We do hope you choose us to do your underground sprinkler system fall blowout in 2017. Any issues in the spring when you turn on your irrigation system, do let us know.

Myles
Naiad Irrigation Systems Ltd
Calgary

UPDATE: Thank you for contacting me and for offering us a second chance to make things right.
As per our conversation over the phone, I have set up a pending appointment for early spring, next year. We will contact you then, to have a technician go over your system and make the necessary repairs, at no cost to you of course.

Thank you, for choosing Naiad Irrigation Systems Ltd.

ORIGINAL RESPONSE:
Dear Client,

Thank you, for bringing your concerns to our attention. We truly apologize for the inconvenience this has caused you.

Here at Naiad Irrigation Systems, customer satisfaction and customer service are our top priorities, and it is through feedback such as yours that we are able to better adapt our training and work procedures to provide the most professional and pleasant customer experience.

Although, we normally expect to show up at a home and be able to winterize an irrigation system without issues, there are times when unexpected issues may come up during this service. And they may arise as a result of the process itself, or previous conditions that led to the issue in the first place.
Regardless of this, our technicians are expected to record any problems they encounter, so that once things wind down, we can to email these notes to our clients at the end of the busy season. This way we can discuss in detail and propose the best solution possible.

With this in mind, when we are doing winterizations, our vehicles are fully stocked with parts that only pertain to effectively winterizing the many types of irrigation systems that we service, but not for actually repairing any damage to the system, so any repairs noted during the winterization would need to be taken care of in a separate service appointment in the spring of next year. There are a few other reasons for not performing service work at the time of the winterizations namely that we are not able to test our repairs with water to ensure that they are properly repaired.

Please know that we understand your concern, given the freezing weather conditions in the first weeks of October. However, we believe that carrying out the winterization on the date as scheduled, was the proper course of action. And delaying the winterization for another date, hoping that the weather would turn around, would have definitely been negligent from our part, as this would have increased the chances that your mainline and valves would have frozen even more; not to mention the potential damage that this would've caused.

Having said that, please rest assured that your system was properly winterized and know that we stand 100% behind our work.
Should there be any damage, due to an improper winterization or freezing, we will take full responsibility and repair them at no cost to you in the spring.

All this being said, If you could please call me, so we can chat more about your experience? My name is Daniel Sanchez and I can be reached at 403-618-3767.

Thank you, kindly

Hello,
Thank you for the time you took to write a review of our business. We truly appreciate your feedback and kind words. Our goal is to ensure that every customer receives the highest level of service, by providing prompt, professional and friendly service. It is certainly great to hear that our dedication and efforts, to improve our communication with our clients, does not go unnoticed.
Thank you!

Hi Aaron,

Thank you for sharing your experience with us, and for taking the time to write this review. A key factor that sets us apart from our competitors, is that as a Certified Irrigation Contractor, we are able to provide our clients with a detailed irrigation drawing, along with their estimate. This way our clients can see exactly what they're paying for, and review how the system will look before it's installed and where the sprinkler heads will go; thus allowing for adequate preparation and avoid delays.

Once the install is completed, the crew will provide a quick overview of the system, and ensure that it is running smoothly; followed by a post installation walk through of your system, after one month. This walk through will ensure that your lawn is receiving full water coverage, and that there are no deficiencies.

Aaron, thanks again for choosing Naiad Irrigation Systems Ltd., for your underground sprinkler system installation. We look forward to continue providing you with the highest quality products and services. Thank you!

Good Day B. Sen,
Thanks you for your honest feedback. Every year we do hire a lot of summer students to fill the role as service techs and because of that we do get them for 3-4 years, but then ultimately they do move onto bigger and better things. So, we do have to replace about 10% of our service crew every year. The new crew members are sent off for one week with an experienced service tech, so that they can learn what is required to service an irrigation system. All that being said, some calls cannot be done by everyone. Our standard policy is to get some boots on the ground first to see what the issue is and 95% of the time our newest tech can figure it out. In the event that they cannot, the service tech can call our service manager and from there we do assess the situation to see if it is a more advanced call. If it is, which it was in your case, we do send out our most experienced tech to take care of it.
We would love to keep the brightest and best service techs on staff, but the reality is that after a few years, they are done school and getting a job in their field.
We do not bill differently for experience, we do have one flat rate for our service techs. So our clients do pay the same for every one of our service techs.
All this being said, Can you please call me, so we can chat more about your experience? My name is Myles Sidorak and I can be reached at 403-618-3767.

Thanks B. Sen

Tracey, thanks for taking the time to write this review and we are happy you are using our website to book services. We will be growing that part of the business, as the budget permits and technology changes.

Thanks again for using us to winterize your underground sprinkler system!!!

Hello Jordan, thank you so much for your kind words and for your continued patronage.
I see that you were able to book your winterization on-line, through our website.
I trust you're finding our on-line booking feature, convenient and easy to use. But, please feel free to let us know should you have any feed back, on your experience booking on-line or have any recommendations for improvements.

Thank you!!

Hello,

Thank you for your time writing this review, and for recommending our services.
We are excited to hear that your experience with our service was this positive.
We appreciate your comments and we look forward to continued business.

Thank you.