Naiad Irrigation Systems Ltd

Sprinkler Systems
AB T1X 0K3
Write a Review
Write a Review


HomeStars
Sprinkler Systems
Naiad Irrigation Systems Ltd
Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

96%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars

Reviews for Naiad Irrigation Systems Ltd

Average customer rating:
9.7 10 (366 reviews)

Sort by

Private User
Private User
Private User reviews Calgary, AB
9/10

irrigation system

Naiad did a great job and provided very good customer service. Some of our sprinkler heads weren't in the best locations and they came in and fixed everything up for us and walked us through the new system. They were very friendly and informative.
I don't know the actual cost of the irrigation system as it was quoted within our overall landscaping bill.

Approximate cost of services:
$5,000.00
Was this review helpful?
Bev in Hamptons, Calgary
Bev in Hamptons, Calgary
11 reviews Calgary, AB
10/10

Sprinkler maintenance

Naiad Irrigation Systems Ltd. is a very good company. Always reliable and professional. They are excellent at sending reminder emails which makes my life easier. I have used Naiad for a number of years and I would definitely recommend this company!

Approximate cost of services:
$100.00
Was this review helpful?
bijan zamani from Calgary
bijan zamani from Calgary
1 review Calgary, AB
0/10

fixing sprinklers and draining the pipes

they have done work for me broken sprinkler is not been fixed ,no customer service ,no mannerism when they call you ,talk as if you are their peasants .the broken sprinkler was there since last year which they were suppose to fix it and they totally ignore it ,causing us a big problem

Approximate cost of services:
$110.00
Was this review helpful?
Company Response

Good Morning Bijan,

I would like to take this time to formally thank you for discussing your concerns with me yesterday, here at Naiad Irrigation Systems, customer satisfaction and customer service are our top priorities, although there may be slight deviances from time to time, it is through feedback such as yours that we are able to better adapt our training and work procedures to provide the most pleasant and fluid customer experience.

With this in mind, we are now in the process of reviewing our standard office phone etiquette to ensure that moving forward no offense is taken by anyone when chatting with our office personnel.

In regards to the winterization, I have reviewed the previous work orders from our visits to your home and it does appear that the issues noted in the winterization this year differ from those taken care of in 2014. Unfortunately, when we are doing winterizations or vehicles are fully stocked for parts that only pertain to effectively winterizing the many types of irrigation systems that we service, but not for actually repairing any damage to the system, so the repairs noted would need to be taken care of in a separate service appointment in the spring of next year. There are a few other reasons for not performing service work at the time of the winterizations namely that not only can we not test our repairs with water to ensure that they are properly repaired, there may also be some damage that can occur over the winter months from many sources such as snow removal activities, pets, kids, and so on.

With this in mind however, I have had a discussion with our service manager and he has made the necessary arrangements so that when we begin to contact clients in the spring of next year to book service appointments you will be promptly contacted. Please keep in mind that we will require your wife to be home for the booked service appointment so that we can be sure that all issues are taken care of during the appointment.

Again I would like to thank you for your feedback and time, and you can rest assured that positive change is taking place as a direct result of our conversations.

Kindest Regards,
Myles

Private User
Private User
Private User reviews Calgary, AB
10/10

Underground watering system-spring start up and winterization

We called Naiad to get our sprinkler system checked out for use after years of not being used by previous owners of our new house. They came when promised, fixed it all, for a reasonable price. We also hired them to come complete the winterization of the system, and again, fast, reliable service.

Approximate cost of services:
$80.00
Was this review helpful?
Cam Anderson from Pollockville
Cam Anderson from Pollockville
1 review Big Stone, AB
10/10

Underground sprinkler system service call

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

I would like to let you know that your staff is the most professional and easy to get along with staff of any contractor I have dealt with while owning my home that is under renovation. It is truly nice to deal with your company and would recommend Niad to anyone. From the pleasant call desk people to Brendan from today and the rest of the people that have come to the house over the past two years, they all have been great.

Approximate cost of services:
$0.00
Was this review helpful?
Lorena from Calgary
Lorena from Calgary
1 review Calgary, AB
10/10

Sprinkler system

I love finding a company that offers great customer service and who instills confidence in the job they are doing. They were very professional, friendly and did a great job on a system that had a few problems. I would definitely recommend Naiad to anyone who has an irrigation system!

Approximate cost of services:
$150.00
Was this review helpful?
Company Response

Thank you Lorena. We are always happy to hear that our irrigation service technicians are both knowledgeable and friendly. Hopefully your system problems are solved and we look forward to working with you in the future.

Daria Emberley in Calgary
Daria Emberley in Calgary
2 reviews Calgary, AB
10/10

Winterization

For the second year Naiad has winterized our sprinkler system. Each year the service has been timely, reliable and friendly. I especially like that at the start of each season, Naiad gives clients the opportunity to book a date when their sprinkler winterization will occur. Naiad then emails information to tell us what to do to be ready for them to do their job. Each year they have arrived exactly when they have said they will arrive and have done the work efficiently, with friendly service. They send follow-up emails and communicate well online. I also like that when I call there is always someone who either answers the phone directly or calls back very promptly. It is a pleasure working with you, Naiad. I look forward to continuing our relationship. Many thanks.

Approximate cost of services:
$100.00
Was this review helpful?
Company Response

Thank you for the great review Daria! You will be hearing from us in the spring in regards to your irrigation system and we hope you have a great winter.I

Lori from Calgary
Lori from Calgary
1 review ,
10/10

Sprinkler System

When we decided to install underground sprinklers we shopped around for the best price and service. Naiad Irrigation Systems LTD was the best out there that we found. They came to the house and were very thorough in their explanation of underground sprinklers and how theirs work. Their pricing was superb too. The people who have come out to do our servicing have been very friendly and straight forward. Whenever I have contacted the office, they have been prompt about getting back to me and answering my questions. Thanks Naiad!

Approximate cost of services:
$1,500.00
Was this review helpful?
Company Response

Thank you Lori for your kind words! Our irrigation service technicians try to ensure everyone understands their system and make every effort to help whenever possible. We try to make owing an irrigation system affordable and easy. We look forward to spring activations!

Melanie Kehler from Calgary
Melanie Kehler from Calgary
2 reviews Calgary, AB
10/10

Irrigation repair and winterization

We originally contacted Naiad to do a repair to our existing irrigation system. The technician was amazing and not only fixed the problems but also provided practical instruction on how to avoid further issues as well as how to check and maintain the existing system. Since that initial call, they are our go-to for winterizing as well as any other problems that have arisen. Would HIGHLY recommend using Naiad!!

Approximate cost of services:
$110.00
Was this review helpful?
Company Response

We appreciate the feedback Melanie. Our service technicians appreciate it when clients ask questions and ensure they give the best advice possible.Please take advantage of our early bird specials for your fall blowout next year!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Naiad Irrigation Systems Ltd

Naiad Irrigation Systems installs and services underground sprinkler systems in Calgary and the surrounding area. We specialize in both residential and commercial irrigation systems.

From activation and repairs to winterizing sprinklers in Calgary we offer award-winning and certified services by the Canadian Prairie Chapter Irrigation Association.

Thank you for choosing NAIAD Irrigation Systems

CATEGORIES
Sprinkler Systems
PRODUCTS
All residential and commercial irrigation parts / supplies.
SERVICES
Underground sprinkler system repair, Irrigation Installation, Service, Fall Blowout, Sprinkler Winterization, DIY Courses, Designs, Residential and Commercial. Snow removal and lawn maintenance too.
BRANDS
Hunter, RainBird, Irritrol, Toro, Orbit, etc.
SPECIALITIES
Underground sprinklers, Irrigation and snow removal
WEBSITE
https://www.naiadirrigation.ca
YEAR ESTABLISHED
1998
NUMBER OF EMPLOYEES
35
PAYMENT METHOD
Visa, MasterCard, Amex, Etransfers, Cheque, Cash
LICENSES
Business License, WCB, and Liability Insurance
MEMBERSHIPS
BBB, Canadian Priarie Chapter Irrigation Association
LIABILITY INSURANCE
Yes
DIPLOMAS
Certified Irrigation Contractor, Certified Landscape Irrigation Auditor, Certified Water Management
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
1-5 Year parts and labour waranty with all installs
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.