garden design, planting, prune juniper and adjustment to three stone steps
Made 50% down payment in March. Work began second week of July. Paid $350 for travel time to Toronto for crew of three, who were hard workers, but untrained in gardening and landscaping work. Job was ravine property - plant 20 shrubs on hill and cultivate and reorganize an overgrown 12 by 9 foot perennial side garden; also adjust large stone steps that had moved due to soil slippage going into the ravine. Mitch spent 30 minutes talking to the crew and left me to instruct and supervise the crew on the design placement of the plants in the perennial garden and movement of patio stones to accomodate placement of a stone step down from the deck. Austin did a great job creating a Juniper Bonsai. Three stone steps on the ravine were adjusted but the spaces between the steps were piled with loose soil rather than being properly leveled and graded and laid with gravel for proper drainage. My credit card was charged with the final payment on the job without my authorization.
- Approximate cost of services:
- $3,000.00
- Company Response
Hi Kathy
We are glad you were happy with the pruning and planting.
Austin, did in fact, level the 3 stone steps with limestone screenings. He topped up the cracks with soil so it would blend in with the other steps to allow moss to grow. We wanted to keep the natural aged look! You were informed of this after you presented your concern to us!
All of our staff are perfectly capable and have appropriate experience according too their positions.
In regards to the travel time...you were aware that we are not located in your area and have over an hour drive each way to and from your property. The travel time costs were noted in the initial quote, of which you agreed to go ahead with!
To be blunt...we feel your review is inappropriate for the service we provided. We stand by our work!
Mitchell Levine
President