Just less then 2 years of having this Maytag Stove I went to do a self clean when an error message popped up. F5E0. I have used the self clean prior to this with no problems. So I called the Brick who tells me I have to call Transglobal to have them repair it. Fine. I called and spoke to a CSR who set us up to have the tech come out to repair it. Pretty simple. NOT. The tech gets here, looks at the stove, pushes the buttons, looks at the stove again, takes out a book to look at what the code means. Hubby pulls out our guide and shows the tech. The tech then opens the back panel and says, "It needs a switch". Closes it back up and says "the part will be in on the 26th you'll get a call 2 days later for repair". I call on the 28th and the earliest date they can repair is Dec 2! They never called us I had to call them! NOT ACCEPTABLE! By the way that was pretty much all the tech had said the whole time he was here. Not even a Hi or hello not even an introduction of his name! So I asked to speak with a Manager who tells me he will send an email and see if it can be fixed prior to Dec 2. I'm guessing I won't hear a damn thing from him. I told him there is no way I will buy another appliance from the Brick because of Transglobal! NEVER again!
- Approximate cost of services:
- $500.00