Trans Global Services

I'm currently waiting for the technician to show up for the 4th attempt to repair my dishwasher as I write this HORRIBLE review for Transglobal Servies! I've been waiting over two months for this repair. After the initial assessment on Dec. 4 2015. I get a call a week later saying the part was in and a service technician would call me to book an appointment. No surprise I didn't hear from anyone in over 3 weeks. For the whole month of January trying to book an appointment and all they could tell me was there were NO APPOINTMENT TIMES AVAILABLE! How is this possible? Everytime I called I was told they would email their dispatch and someone would get back to me within 24-48 hours. This went on for weeks. After involving the supervisor named Rose Jolissant I finally got an appointment 2 weeks ago. When the technician calls me the day of the scheduled repair he asked me what was wrong with the dishwasher. I told him he should know he should be coming with the part. He was apparently scheduled for a first time assessment visit! I told him not to bother coming and called customer service again. We schedule again and the technician calls in sick. We schedule for the next day and same thing. I'm frustrated beyond any means since I've lost 3 days of work in less than a week. When I call back again they tell me the same thing they did the month prior "NO APPOINTMENTS AVAILABLE FOR BOOKING! What kind of garbage company is this! the worst part is you can't complain to anyone because they do not care what so ever about customer service!!! So the technician who was supposed to show up today a 3pm doesn't show up. I call his cell that registered on my phone and he says my window in between 3-5pm and he'll arrive just before 5pm. 5:30pm and still a no show! I call back and no answer. He calls me back and tells me he's running behind. Thanks for the courtesy call you!!!! Since he's coming from Richmond Hill we wont arrive till 6:30pm and needs 1.5 hours for the repair! So much for my 3-5pm window I'll be lucky if this guy finishes by 8pm. I am at his mercy since if I cancel I can kiss my warranty service goodbye and wait for months again! DO NOT BUY THE EXTENDED WARRANTY FROM THE BRICK WHO USES TRANSGLOBAL! They are a worthless company who knows nothing about courtesy or customer service!!!