This is the first time I want to write a review. Because this moving company bring us lots of trouble. I just want all of you know this and as well a warning for people who are considering using this company for their moving needs. The company we had agreed to use was called Trans Moving Co. Found this company because they have lots of good reviews (now I know maybe they wrote those reviews by themselves). They used a very unprofessional Gmail email address instead of a registered moving company email address. We had emailed with Dasha back and forth many times to set up a pick up date on Feb. 26, 2014. Before that we gave her our credit card number for the deposit. Because we are going to fly out Ottawa to USA on Feb. 28, 2014. On Feb. 25, we sent couples of email to Dasha to confirm the pickup time. But there is no reply. On the pick up date (Feb. 26) we called many times to Dasha without answer. Finally, we contacted the other people (only two peoples working in this company), and he said that they had no drivers available to pick up the load until March 3, 2014 . He also said that Dasha works only on Monday (when we set up moving, she worked every day, even on weekend!!), then he said Dasha was on Vacation and he could not find any email from us to Dasha!!! (Impossible). He said he would call us an hour later and never call us. When we called him, no solution, even there is no sorry for that.
We had flights booked on Feb. 28 to fly out and we had tenants moving into the house in Feb. 28. Everything was planned accordingly and we had to get all our stuff out of the house before Feb. 27. This was totally unacceptable, this left us scrambling with so much stress to find a new international moving company with only one and half day left.
We are extremely dissatisfied with the service at Trans Moving and for the way they handled our situation. So never ever use Trans Moving Company!!
- Approximate cost of services:
- $125.00