My wife and I used Windowland last October. We liked the widows themselves but the installation was unsatisfactory. The widows are not level, they used the original aluminum flashing when we paid for all new, the flashing was also installed on an angle so the water will run in towards the house and eventually leak, the caulking is already peeling off in some spots. One window frame was broken and numerous calls later, the window still isn't fixed. Another window is scratched and Mark says that it's just dirty. One side of the interior window frame was caulked while the other 3 sides were not. It has been 1 year now, and absolutely nothing has been done. I do not recommend Windowland. Nor will I be using them again.
- Approximate cost of services:
- $8,000.00
- Company Response
Hello Joe,
It is unfortunate that you feel this way about our experience. We did take action towards replacing the unit with a minor crack on the frame and also sent out a technician to finish the caulking where required. As for the "scratch" on the glass you mentioned, it did turn out to be just a little bit of dirt on the glass which we couldn't reach at the time as it was a high glass above the stairs. I only guessed it was dirt and even offered to replace it if it was a scratch in the glass. I truly do apologize for the job not going as smoothly as I had hoped but I wish you can contact us at the office and arrange for further inspection if needed. At the time, you never mentioned any leaking in the windows as they have a lifetime warranty.
We can make service request if that's the case and take care of any issues. Please contact the office if there is anything that needs attention.Thanks either way for your business.