We got them to come do a home inspection before buying our new home. Came over touting how he uses up to date technology and gets in every nook and cranny. He was rude to our Realtor, and was obviously listening in to our conversations as he made snark comments about the conversation i was having with our Realtor.
We now have to gut the basement of our new home due to major foundation and water damage that he said was and area of concern but there are no issues. The drywall and studs were black due to mold that was leaking for awhile. How his thermal and moisture tests did not pick them up is beyond me. Its going to cost me over 2000 just to fix the cracks
Upon emailing him requesting information about pictures and or information on how the thermal and moisture tests work, all i got was attitude.
Darren was rude and didn't even finish the home inspection, he had to come back a second time to finish it and charged me again.
I would not recommend this company at all and am very surprised he got readers choice award.
- Approximate cost of services:
- $575.00
- Company Response
This review is not entirely correct. The attic was not accessible during the home inspection, due to an installed shelving unit. The client later emailed me asking what I would charge to come back and inspect the attic if they got the homeowner to remove the shelving unit. I only charged an additional $75 to go back in a couple of days, as my schedule permitted, to inspect the attic - which I understand that the home owner, NOT the client, paid for. All other areas of the home were inspected during the first visit. If you got called into work for an extra shift, you would expect to be paid for it, am I correct? So do self employed people.
In regards to moisture issues found afterwards, at the time of the inspection I had noted some areas on the exterior that could pose moisture concerns. However, at the time of the inspection, neither thermal imaging, nor a moisture meter found elevated sources of moisture present in many areas that I checked inside the basement, including the rear wall. I made recommendations for repair and advised to monitor the areas for moisture issues. Like everything in life, we can only do our best with the tools we have and the circumstances we face at that particular time.
I regularly find issues just like this and report them. I have no reason not to find the faults in any home I inspect and endeavour to do what is reasonably expected to provide the most information and service I can.
My reply email was not 'attitude' but rather explaining that I do not capture images if there does not appear to be anything there at that time. This is hardly 'attitude', just an explanation.
As for me being rude: I certainly don't recall this, as I tend to be quite easy going. I may have made a comment - although very unlikely that it was 'Snark'. Gosh, sorry if I spoke when not spoken to.
This client is obviously upset, as you can tell but there are two sides to a story and I'm glad you get to read mine before making up your mind. My other reviews speak volumes about my personality and my skills, so please take those into consideration as well.
Darren