Start date was delayed significantly. Project was estimated at 6 weeks and took over 12. Cost was %15 over.
Deposit was too large and payment schedule was unrealistic, it was totally biased towards the contractor. Communications were extremely difficult (sometimes no answers for over a week) and often times nasty notes were sent.
Depsite the fact that the contract indicated that all "extra" work would be agreed to up front that never happened. On more than one occassion extra costs appeared and I was charged for things that weren't explained or agreed to. This included charging me for things that were IN the contract and included. I had to agree to the new numbers or the job would be delayed.
What was quite appalling was the manner in which materials were purchased. They seemed to buy just what was needed for that day. This caused a problem half-way through the job, but the contractor was lucky enough to be able to find supplies he needed.
To summarize, my job was completed and the bathroom looks nice but the business practices employed by this company simply negate any good they could have done. A simple project shouldn't have been this stressful. I'll be trying another renovator next time around.
- Approximate cost of services:
- $22,000.00
- What could this company do to improve their services?
- Needs basic business training. From writing contracts, material acquistion, communication & scheduling.
- Any advice to offer fellow homeowners facing a similar project?
- Read the Holmes on Homes article on "How to hire a contractor". Had I read this first, I wouldn't have been in such a terrible situation. Don't be fooled by the sales person. They always seem nice until they have your business.