The product I was sold by Chris was far different to what was initially installed. After seeing the completed work, I had some serious concerns (mainly the potential for ongoing leaking), and got back in touch with the organization to have those concerns addressed.
Eventually repairs were made to the most crucial of concerns, however, they did not address the sloppy installation of the Delta MS membrane. This has resulted in a loss of basement space (extensive folding around corners) and will cause issues for basement refinishing. Significant use of caulking after the fact around potential future leaks seemed to take the place of correct installation from the outset.
At this point I had to cut my losses and accept the work as there didn't seem to be another option.
Generally the team appeared to work hard and tried their best, but it seems that they are working on a business model that prioritizes quick work over quality installation. I would have preferred if they had been afforded the chance to do the job correctly in the first place and wouldn't have minded if it had taken a few more days. Having to go back and forth with the organization over the course of two weeks was much more difficult.
- Approximate cost of services:
- $3,000.00