City Wide did not employ proper safety practices when digging around my home. They did not call before the dug (confirmed by Enbridge), nor put a safety fence around the trench. They hit our gas line creating total havoc. Finally, once finished, the basement still leaked and they had to redig everything. This job was a nightmare.
- Approximate cost of services:
- $15,000.00
- Company Response
Hi Laura,
We are saddened and sorry to hear that you did not have a pleasant experience with our company. We call in service locates for all service utilities on all waterproofing sites. Ontario1Call dispatches a third party "QX" and this is why you may have felt the absence of any Enbridge staff, as they are not responsible for conducting locates. Locates were in fact conducted, and recorded for your project. All of City Wide Group's excavations are fenced in with flexible orange fencing and/or caution tape, as per Ministry of Labor requirements, no metal fencing or hoarding is required for an excavation of this nature on your site. Unfortunately, even with service lines being marked, it is rare, but possible that a gas line may get struck while being dug by hand, and following excavation instructions from QX. We were contracted to waterproof two foundation walls. You had a leak re-occur near an area in where the waterproofing ended. We excavated this area and ensured there was no further issues, at no additional cost. Furthermore, we extended a discount, and vouchers as a token of goodwill, given the sour taste and any inconvenience caused by the gas line repair. We fell we made every effort possible to ensure you were accommodated, and compensated as best, and as fairly as possible. We have won the Consumers Choice Award for 19 years running as result of our highest level of customer service, if there is anything else we could have done, please don't hesitate to reach out to us.