Wide selection of beautiful furniture and home accessories. Sales reps are still learning the computer systems, so be prepared for some delays at the checkout or order desk. Customer service is outstanding - pleasant, not overbearing, and aim to please.
I purchased a bar cabinet, a desk, a chair and a picture frame. They called me the day after everything was delivered for some feedback. I mentioned that the delivery guys were about an hour late due to traffic but were great otherwise. The next day, they called to advise that they were refunding the delivery fee, without me even asking for it. That shows how serious they are about satisfying their customers. Fantastic. After my experiences at other furniture stores in Toronto, this was a refreshing change. I will certainly be shopping at Crate & Barrel again.
- Approximate cost of services:
- $2,000.00
- What could this company do to improve their services?
- More training for floor staff on computer systems.