We used Reliable Home Comfort in 2015 to install a new A/C unit based on their great reviews on Homestars. Unfortunately, we have had nothing but trouble both with the unit and the company. In 2017 the unit was not blowing cold air. We needed to repeatedly call to get a service person to come. He said it needed refrigerant as it was low from the manufacturer. We thought it was strange that we needed refrigerant after only 2 years (turns out that your unit should never need refrigerant unless there is a leak). The unit was not cooling again in the Spring of 2018. The service person came & just cleaned out some debris. We received 2 error messages from our Ecobee thermostat that the unit was asking for cooling but the temperature had increased 3 degrees. Again the service person came and advised there was a leak and would call his boss who would contact us. We had to leave numerous messages before getting a return phone call. He then claims to know nothing about the issue and said he would get back to us. Again no return phone call. I posted a detailed message on their website to ask to get a return phone call and to come and fix the leak. His office informed him of the message and he finally sent someone to fix the problem. I would not recommend this company. Their customer service is unacceptable and you need to repeatedly call to get someone to call you back. Unfortunately, we are stuck with them for the next 7 years as the unit came with a 10 year warranty. My advice to this company is to hire an office person who is able to take messages and relay this information to you promptly. Having to constantly call to get someone to call you back is unacceptable. Buyer beware!
- Approximate cost of services:
- $2,600.00