April, 2011
We arrived home late Saturday night after being out of town for the prior week to discover a cold house and a furnace that was not functioning. The furnace is 21 years old and so we anticipated the worst. After consulting Homestars (which we have done for our past 4 home projects, to great success) we found Reliable Home Comfort. Their reviews were outstanding and so we called on Sunday and they were at our home in under an hour. After spending a considerable amount of time working to restore the furnace it was obvious it was a lost cause. Rob and Dave were very patient and took us through the various options in plain language. Their quote was very reasonable and so, we arranged to have a new energy furnace installed the next day. [Amazingly, there was no charge for the Sunday service call which was most impressive]. Dave explained that the furnace will quickly pay for itself due to it being high efficiency. They arrived Monday morning and worked non-stop. They also were kind enough to service our water heater. Dave and Rob's were very knowledgable, professional as well as very down to earth and friendly. If you face the daunting task of replacing a furnace, you should not hesitate to contact Reliable -- they make the entire process painless. They even processed our rebate forms! We wouldn't hesitate to recommend them.
- Approximate cost of services:
- $2,000.00