Garage Floor POLYUREA floor coating
I want to start off by saying the floor coating is excellant and looks Awsome. The problem I have is the Installation. The floor was not prepped properly. The installers left some small indents in the concrete and sealed right over them. I emailed them photos of the imperfection in the floor and they said they would come out to fix the defect. I complained on Sept 1/2014 and 3 months later I'm still waiting for them to come out and fix floor. Every email I send them they say they will keep me posted on a repair date. Sept 28 was the last email that I got from them and I have not heard back from them since then. I will give them 4 stars because I love the product but there costumer service is lacking.
- Approximate cost of services:
- $2,000.00
- Company Response
Hello, first of all we are very sorry for the luck of communication on our part. We had a new admin in the front desk and I can only assume things fell through the cracks. please email me directly at Ron@onwallsolutions.com and I will make sure it gets done next week. Thank you and on a positive note, i am very happy that you are happy with the floors.