Jj's Plumbing

Invited JJ via Homestars after seeing his great reviews. Initial quote reasonable. He arrived on time. Very knowledgeable. He quickly assessed the situation and did some investigation via a short snake cam. Got the work done in 1 hr. Determined there was no drip, just some noises due to expansion of the pipes. Problem solved!

We required someone to re & re our tolets in 3 bathrooms to accomodate the installation of new flooring. JJ's was able to respond quickly. The assigned plumber, Scotty, was on time, efficient, flexible to our work schedule, friendly, and did good work. The price was reasonable, and we were very satisfied with the experience.

I called this company to clean my main sewer line. The receptionist was courteous and the plumber showed up when he said he would which was appreciated. The plumber worked for an hour and a half, ineptly tried to fix the problem, charged me $415 and the "solution" they provided was telling me to call the city. 2 hours after calling the city, the city workers arrived, resolved the issue quickly and efficiently and told me what I needed to do in the future to remedy the problem. JJ incorrectly said that the problem was trees on the city property - the city workers clearly showed me the scope where the issue was - it was on my property. So, I paid JJs to tell me to call the city, and the city to solve the problem. I disputed the claim with Justin and also contacted the Better Business Bureau. In further discussing that with Justin, he replied, "As for the BBB, honestly I don't care if you contact them, the BBB is a total joke and really have no merit." That may be true, I don't know, but that certainly wouldn't be my response to a customer's attempt at disputing a claim.

In the end, to their credit, they did reimburse me $100; however, I found this weak compensation for a job so unprofessionally done. My advice to people with sewer line back-up issues is to call the city. They know what they are doing and after our experience, I subsequently learned that many of our neighbours shared similar experiences - unlucky encounters with plumbers to have the city handle it more efficiently and for less money.

The guys that did this job were very efficient , including clearing out plugged drains. The plumber gave me some great advice about our garburetor and went out of his way to source parts for our sink. They got it all done within an hour

These plumbers are great - they were very efficient with a variety of small jobs , including clearing out plugged drains. The plumber gave me some great advice about our garburetor and went out of his way to source parts for our sink. Highly recommend!

I have finally found a plumbing company that I can count on to provide quality service. I have no hesitation in recommending their services. Zach was skilled, friendly and efficient. He explained repairs in a manner that I could understand which I appreciated and left his work areas clean. Thanks for the great job!

I absolutely love the service JJ's provides. They get the job done quickly and they are extremely pleasant to work with. I highly recommend them. I've hired them twice and they have exceeded my expectations both times. I wouldn't even contemplate calling anyone else. Great company!

After a disturbing main sewer pipe @ my residence I wanted to insure the clog I removed was the only problem waiting in the pipe.
The city could not locate the sewer clean out and left it up to me.
I started making internet searches to find someone to perform this service.Every one was $500+.
JJ was on time, performed the job professionally, and in a timely fashion.
His bill was fair.I don't mind paying someone for their expertise.
But the router world guys were far overpriced.
Should I require plumbing help again I will not hesitate to contact Justin.
Thanks again.

Two days after we took possession of our new home we had a leak at the kitchen sink, it was a Friday afternoon when I started to look for a plumber over the Home Stars web site and based on the reviews we decided to call three companies. Two of them were very busy and were not able to make room for us during the weekend, Justin from JJ Custom Plumbing said over the phone that he could be able to come Saturday check the leak and see if he can repair it or should make some temporary fix and finish during the next week. He came Saturday made the temporary fix and get back next week to finish it. We were very pleased with his willingness to do the job right and at the least possible cost, this lead us to ask for a quote to replace all poly B pipes in our home. We had other quotes for this poly B replacement, they were not the cheapest but also not the highest but based on our nice experience with them we decided do it with them. We were amazed with the professional job they did, Justin brought his partner Zack and both help us to go through this complicated process very easily. I read a lot about the poly B problems, the insurance companies were not willing to insure if we do not replace poly B but we were lucky to find Zack and Justin they are truly poly B experts they did an amazing job always worried to replace pipes in a very cleaver ways to avoid opening to much wall and always worried about being able to keep using the services while they were working. We absolutely recommend this team, they are the best plumbing professionals with the right rates for a truly professional job. They are helping us right now with other small projects. Thanks Zack and Justin.

Quick review that is long overdue.
We moved into our new condo back in August and had some renovations completed in the bathrooms. Unfortunately, the plug in the bathtub was broken during the renovations, resulting in a small cloth going down the drain, getting lodged in the pipes and causing a clog.
Phoned JJ's Custom Plumbing the next day. Spoke with Justin, he was super friendly and helpful on the phone, and even re-arranged his schedule to come by the next morning and help us out.
Justin arrived on time, again super friendly, and removed the clog in a matter of minutes. He also helped us out at the same time by fixing up one of the fixtures that had been left unfinished by the previous contractor. This extra touch was unexpected and very appreciated.
Overall, our experience with Justin was a great one, especially given our bad experiences with some of the previous contractors during our renovations.
We wouldn't hesitate to call Justin again in the future or recommend him to a friend. He has great customer service!
Thank you again Justin!